Late Cancelation and Non-attendance Policy
We would like to politely remind you of our Cancellation and Non-attendance Policy. Our team have set time aside for your treatment/procedure and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.
Cancellation of an appointment with less than 24 hours’ notice will mean that we are unable to re-allocate the time to other patients. Cancellations made with less than 24 hours’ notice will be subject to the following cancellation policy:
- In the first instance of a late cancellation or non-attendance a charge of 50% of the appointment fee will be added to your account. This is to ensure our team getting paid and any other expenses such as rent are covered.
- In the second instance of a late cancellation or non-attendance we reserve the right to charge the full cost of the appointment fee. Further appointments will then only be bookable after settlement of your account and full payment made in advance for all future appointments.
Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.
When late cancellation and non-attendance fees occur, you will receive an invoice outlining the fee and the date the fee needs to be paid by.
Policy for Insurance Patients
We will take a £100 deposit before new patients first appointment to cover any excess that may be on your policy. If treatment provided comes to less than £100 – the remainder will be refunded to original account.